This Booking and Cancellation Policy explains how bookings, payments, cancellations, rescheduling, attendance, and package sessions are handled for Communication Mentoring services provided by Rigon Harxhi.

By booking a Communication Mentoring service, you agree to the terms set out below, subject to any mandatory rights you may have under applicable law.

1. Booking
Bookings are made through the online booking system on Wix.com, unless we have agreed on another booking method.
A booking is confirmed once you provide the required information and, where applicable, complete payment.
Please make sure the contact information you provide, particularly your email address, is accurate so I can contact you about your booking.
After booking, you will receive confirmation containing the relevant session details.
Information about how personal data is handled through the booking system is explained in my Privacy & Confidentiality Policy.

2. Communication Mentoring Services
Communication Clarity Session
The Communication Clarity Session is a one-time 90-minute online session.
The price is €55.
The session provides focused support around a communication question, challenge, conversation, situation, or other communication-related matter.

Communication Mentoring Package
The Communication Mentoring Package includes:
5 individual mentoring sessions; and
1 complimentary additional mentoring session.
This provides 6 sessions in total, with each session lasting 60 minutes.
The package price is €180.
Sessions are scheduled individually and are subject to availability.
The complimentary additional session is subject to the same scheduling, cancellation, rescheduling, attendance, and expiry rules as the other package sessions.
The package is valid for one year from the date of purchase, unless otherwise agreed in writing.

3. Payment
Payment is made through the booking method provided on the website unless another arrangement has been agreed in advance.
The applicable price will be displayed before you complete the booking.
A booking is confirmed upon receipt of payment where advance payment is required.
Nothing in this policy limits any mandatory consumer or other statutory rights that may apply.
For the Communication Mentoring Package, payment in three installments may be available by prior arrangement. If you would like to use an installment payment plan, please contact me by email before booking the package so we can agree on the payment arrangement in advance.

4. Client cancellation and rescheduling
If you need to cancel or reschedule a session, please contact me as soon as possible.
Where possible, please provide at least 24 hours' notice.

Cancellation or rescheduling with at least 24 hours' notice

• For a Communication Clarity Session, you may request to reschedule the session. Where applicable, a refund may be available, depending on the circumstances and any applicable statutory rights.

• For a Communication Mentoring Package, the session will generally remain available to be rescheduled within the package validity period, subject to availability.

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Cancellation with less than 24 hours' notice

A cancellation made less than 24 hours before the scheduled session will generally be treated as a late cancellation.

For a Communication Clarity Session, I may retain the full session fee.

For a Communication Mentoring Package, the missed session may be counted as one of the available package sessions and may not normally be rescheduled.

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I may consider exceptional circumstances at my discretion. These provisions do not exclude or limit any mandatory statutory rights that may apply.

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5. No-Shows
If you do not attend a scheduled session and do not contact me, I will generally treat the session as a no-show.
For a Communication Clarity Session, I may retain the full session fee.
For a Communication Mentoring Package, the missed session may count as one of the available package sessions.
If you are unexpectedly unable to attend, please contact me as soon as possible.

6. Late Arrival
Please arrive or connect on time for your scheduled session.
If you arrive late, the session will generally still end at the originally scheduled time, and the session will not normally be extended to compensate for the late arrival.
If I cause a significant delay, I will make reasonable efforts to provide the full session time or arrange an alternative where appropriate.

7. Technical Problems
Communication Mentoring sessions are provided online.
If a significant technical problem on my side prevents the session from taking place or substantially affects the session, I will make reasonable efforts to resolve the issue or arrange a new session where appropriate.
If a technical problem on your side prevents you from participating, please contact me as soon as possible.
A session that cannot take place because of a client-side technical problem may be treated as a missed session, depending on the circumstances.
You are responsible for having a suitable device, internet connection, and environment for participating in the session.

8. Cancellation or rescheduling by me
In exceptional circumstances, I may need to cancel or reschedule a session.
Where this happens, I will make reasonable efforts to notify you as soon as possible.
For a paid Communication Clarity Session, I will offer an alternative appointment or, where appropriate, a refund.
For a Communication Mentoring Package, a session I cancel will not count as a used package session and will be rescheduled, subject to availability.

9. Communication Mentoring Package Expiry
The Communication Mentoring Package includes 5 paid sessions and 1 complimentary additional session, for a total of 6 sessions.
All sessions must normally be used within one year of the purchase date, unless otherwise agreed in writing.
A session affected by a late cancellation or no-show may still count as a used session.
Any unused sessions remaining after the package expiry date will normally expire without a refund, subject to any mandatory statutory rights that may apply.
If exceptional circumstances may prevent you from using the package within its validity period, please contact me before the package expires.

10. Statutory Rights
Nothing in this Booking & Cancellation Policy is intended to exclude, restrict, or replace any mandatory rights you may have under applicable law.
Where mandatory statutory rights apply, they take precedence over any conflicting provision of this policy.

11. Contact
If you have questions about a booking, cancellation, rescheduling, payment, or Communication Mentoring Package, please contact:
Rigon Harxhi
Email: hello@rigonharxhi.com